How do I acquire items from Maison Du Lab?

You may start by placing the item on hold or submitting enquiries through the web-form provided on each product page. In case you require further information or clarification regarding a particular item, our team remains at your disposal to assist you via telephone or email and ensure that your purchase is made with confidence and satisfaction.

Can I modify my order after it's been placed?

We promptly process all orders once the wire has been received, thus if you wish to alter your request, please contact us without delay. Our team willl strive to accommodate your needs and find an appropriate solution to ensure your satisfaction.

Would it be possible to obtain an item on a test- or trial basis?

Upon your request, we will try to arrange for a test placement within the Tri-State area, where the selected items and/or accessories will be expertly positioned within the confines of your personal space, affording you a glimpse of their potential aesthetic impact in their intended context. After you agree to keep the items please note that all sales are final and we cannot accommodate a return or refund. 

What are the accepted methods of payment?

We currently only accept wire transfer - once you inquire to proceed with the transaction we will send you our wire instructions. Please note that items can only ship out or delivered once the wire been received. 

How Do you Ship?

We use FedEx, UPS and USPS for small accessories and ship within 2-3 business days. For furniture items Maison Du Lab will help you find the best shipping services as well as White Glove service if requested. Please note that furniture freight shipping is coordinated with a 3rd party transportation companies to deliver nationwide. The buyer is required to set it up with a shipper and have someone at the premise to receive, inspect & sign off on the furniture goods upon delivery.

Maison Du Lab is not responsible for any damages or issues that occur once the item is collected and signed off on. If there are any issues at the time of delivery or inspection, please contact us via email at info@maisondulab.com or at ourNYC number at 212 - 838-0987.

Nationwide White Glove service is available upon request as well as International shipping is available upon request.